Company Information: The RealReal
- Address: 55 Francisco Street, 6th Floor, San Francisco, California, 94133
- Headquarters: San Francisco, California
- Industry: Online luxury consignment and e-commerce
- Revenue: As of the latest available information, the company’s market cap is $0.35B
Current Shipping Carrier(s)
The specific shipping carriers used by The RealReal are not explicitly mentioned. However, given its e-commerce model, the company likely manages significant shipping volume. They offer free shipping services and handle shipping for consignors. With over 34 million members and nearly 36 million items sold as of September 30, 2023, their shipping needs are substantial.
Brief Description About The RealReal
The RealReal is an online marketplace for authenticated luxury consignment, offering a wide range of luxury products, including clothing, shoes, accessories, and jewelry. The company provides a full-service consignment experience, managing everything from authentication and pricing to photography, listing, shipping, payments, and customer service.
Key Executives and Contacts
- John E. Koryl: CEO and Board Member (appointed January 2023)
- Karen Katz: Chairman
- Ajay Gopal: Chief Financial Officer
- Rati Sahi Levesque: President and Chief Operating Officer
- Steve Lo: Chief Accounting Officer and Senior Vice President
Recent News and Developments
- In January 2023, John E. Koryl was appointed CEO and Board Member.
- The RealReal released its 2023 Luxury Consignment Report, highlighting consumer shopping habits during economic uncertainty.
- In March 2023, the company enhanced its consignment service model, RealService.
Company History and Milestones
- Founded: 2011 by Julie Wainwright
- Funding: Raised $288 million in venture capital by July 2018
- IPO: Went public on Nasdaq under the symbol REAL on June 28, 2019, raising $300 million during its IPO
- Retail Expansion: Opened its first permanent retail store in New York City in 2017
Customer Reviews and Feedback
The RealReal has a customer review rating of 1.06/5 stars based on 325 reviews on the Better Business Bureau (BBB). The company has closed 2,088 complaints in the last 3 years.
Competitor Analysis
Key competitors include Vestiaire Collective, Poshmark, Tradesy, Rebag, and Lampoo.
Sustainability and Corporate Social Responsibility Initiatives
The RealReal has established sustainability partnerships with luxury brands such as Stella McCartney, Burberry, and Gucci. They launched a custom sustainability calculator in 2018 and support reforestation efforts through a partnership with One Tree Planted.
Market Position and Industry Trends
As a leader in the luxury resale market, The RealReal has observed trends like consumers trading down from ultra-luxe bags to more accessible options, growing demand for vintage and archival pieces, and increasing adoption of fair-condition items.
Additional Information
- Website: therealreal.com
- Contact Information:
- Phone: 855-435-5893
- Email: pr@therealreal.com
