Contact Information
Phone: 1 (855) 432-4411
Email: sales@titanrig.com (Sales), support@titanrig.com (Support)
Warehouse/Corporate Office:
802 Echelon Ct
La Puente, CA 91744
Headquarters: San Jose, California
Social Media: Instagram: @titanrigpc, Facebook: Titan Rig
Company Overview
Who We Are
Founded in 2014 by Hitesh Mehta, Titanrig is a specialized e-commerce retailer focusing on PC water cooling and liquid cooling parts. The company operates with a small team of approximately 15 employees, with 12 people working in the warehouse and 3 additional staff off-site.
What We Do
Titanrig offers a comprehensive range of custom PC water cooling components, including pumps, reservoirs, water blocks, radiators, cooling system accessories, and PC monitoring and controller accessories. As an authorized reseller for top brands in the industry, Titanrig provides high-quality components for PC enthusiasts and custom builders.
Why We Do It
Titanrig’s core purpose is to help customers build high-performance, quiet, and cool-running computer systems. The company is dedicated to providing specialized components for PC enthusiasts and custom builders who demand the best in cooling technology.
Where We Operate
Titanrig is headquartered in San Jose, California, with a warehouse facility located at 802 Echelon Ct, La Puente, CA 91744.
How We Operate
As a specialized e-commerce retailer in the niche market of PC cooling components, Titanrig offers:
- Specialized focus on custom PC cooling solutions
- Curated selection of high-quality components
- Authorized reseller status with top brands
- Free shipping on orders over $99 within the contiguous US
- 30-day return policy (90-day returns on many products)
Shipping and Logistics
Order Processing
Orders placed before 12 PM Pacific Time are generally processed on the same day, though some orders may require up to two business days for processing. Custom items may have different processing times, and no shipping occurs on weekends.
Shipping Methods
Titanrig primarily uses FedEx and UPS for shipping and offers Promotional Express Shipping at their discretion. Free Ground Shipping is available on orders over $99 using the code FREESHIPPING.
Shipping Coverage
Free shipping is provided within the contiguous United States, and shipping protection is included on every order.
Return Policy
Titanrig offers a 90-Day Return Policy. Customers must obtain an approved RMA (Return Merchandise Authorization) number before sending returns and can contact sales@titanrig.com for shipping-related inquiries.
Warranty Information
Products are generally sold “AS IS” with no comprehensive manufacturer warranty, though some specific products offer limited warranties:
- Valkyrie Vind SL125 Air CPU Cooler: 5-year standard warranty
- Optimus Hardline Fitting: 10-year warranty
Key Personnel
Hitesh Mehta
Position: Founder
Location: San Antonio, Texas
Contact: Via company contact information
Kevin Keating
Position: Vice President & E-commerce Specialist
Additional Role: Studio Photographer
Location: Los Angeles, California
Contact: Via company contact information
Key Suppliers and Partnerships
Titanrig is an authorized reseller for the following top brands in PC water cooling:
| Brand | Product Category |
|---|---|
| EKWB D.O.O. | Water blocks, pumps, reservoirs |
| Alphacool | Radiators, fittings, cooling components |
| Aquacomputer | Monitoring and control systems |
| Watercool | Premium water blocks and radiators |
| XSPC Asia Co. Ltd. | Water cooling components |
| MDPC-X | Cable sleeving and accessories |
| Corsair | Cooling components and accessories |
| Kingpin | High-performance cooling solutions |
Sales Channels
- Direct sales through titanrig.com
- Seller store on Newegg.com
- Affiliate marketing program
