Amazon One Medical

Q2 2026 Quarterly Account Review

Review period: April 1 through June 30, 2026
Probable account names: One Medical, Amazon One Medical, 1Life Healthcare, One Medical Seniors and legacy Iora Health entities
Parent company: Amazon.com, Inc.
Review status: Preliminary, pending USPS account data, entity mapping and mailstream validation

1. Executive Account Summary

Amazon One Medical is a hybrid primary-care organization combining in-person medical offices, on-site laboratory services, scheduled remote visits, 24-hour virtual care and employer-sponsored healthcare programs. Its public materials indicate that it operates more than 200 offices and provides One Medical as an employee benefit through more than 11,600 companies.

Amazon completed its acquisition of One Medical in February 2023. The current operation is integrated into Amazon Health Services alongside Amazon Pharmacy and Amazon’s digital healthcare offerings.

One Medical is principally a healthcare-services and technology organization rather than a conventional e-commerce shipper. Potential physical mail and parcel activity may include:

Patient statements and billing correspondence.
Insurance and benefits communications.
Regulatory and privacy notices.
Medical-record and authorization correspondence.
Employer-program enrollment materials.
Employee equipment and corporate parcels.
Clinic supplies and replacement materials.
Patient educational materials.
Laboratory-related materials where postal mailability and clinical requirements permit.
Cybersecurity notification letters.
Pharmacy deliveries coordinated through Amazon Pharmacy.

These mailstreams must be verified. Public sources do not identify the carriers used for One Medical’s corporate mail, patient communications, clinic supplies, specimen transportation or Amazon Pharmacy deliveries.

The most significant Q2 developments were:

Launch of an integrated GLP-1 weight-management program on April 30.
Continued integration of One Medical clinical care with Amazon Pharmacy.
Expansion of access to weight-management treatment without requiring a One Medical membership.
A June cybersecurity event affecting a third-party archived-information system used by One Medical Seniors.
Continued expansion of Amazon’s broader Health AI experience, which connects users with One Medical providers.
No verified Q2 announcement of a major corporate acquisition, independent funding event, national mail-carrier agreement or company-operated fulfillment center.

The April GLP-1 program combines One Medical primary care, virtual treatment options and Amazon Pharmacy. Patients may receive prescriptions through the pharmacy of their choice, while Amazon Pharmacy offers same-day or next-day delivery in eligible markets. Amazon said its pharmacy delivery footprint covered nearly 3,000 cities and towns and was planned to expand to nearly 4,500 by the end of 2026.

In June, One Medical reported unauthorized access to a third-party file-storage system containing archived information associated with One Medical Seniors and former Iora Health patients. Public reporting states that the access occurred from June 8 through June 11 and affected a limited number of patients.

Preliminary USPS assessment: One Medical should be evaluated as a multi-entity, multi-location healthcare account rather than a single San Francisco office. The strongest immediate USPS opportunities may involve patient and regulatory correspondence, cybersecurity notifications, address-quality services, Certified Mail, Priority Mail, clinic and employee parcels, and coordination with third-party print, pharmacy, laboratory and benefits vendors.

2. Quarterly Performance Comparison

USPS account performance

Metric	Q2 2026	Q1 2026	Q2 2025	Change
USPS revenue	Unavailable	Unavailable	Unavailable	Not calculable
USPS mail volume	Unavailable	Unavailable	Unavailable	Not calculable
USPS package volume	Unavailable	Unavailable	Unavailable	Not calculable
Average revenue per piece	Unavailable	Unavailable	Unavailable	Not calculable
First-Class Mail volume	Unavailable	Unavailable	Unavailable	Not calculable
Certified Mail volume	Unavailable	Unavailable	Unavailable	Not calculable
Priority Mail volume	Unavailable	Unavailable	Unavailable	Not calculable
Ground Advantage volume	Unavailable	Unavailable	Unavailable	Not calculable
Patient-notification volume	Unavailable	Unavailable	Unavailable	Not calculable
Clinic-supply parcel volume	Unavailable	Unavailable	Unavailable	Not calculable
Returns volume	Unavailable	Unavailable	Unavailable	Not calculable
USPS product mix	Unavailable	Unavailable	Unavailable	Not calculable

Average revenue per piece should be calculated as:

USPS revenue ÷ total USPS mail and package volume

Separate measurements should be obtained for:

One Medical corporate activity.
One Medical clinic activity.
One Medical Seniors activity.
Legacy Iora Health activity.
Employer-program correspondence.
Patient billing and statements.
Legal and regulatory notices.
Cybersecurity notifications.
Clinic-to-patient parcels.
Employee equipment.
Amazon Pharmacy-related activity, where attributable.
Third-party print and mail vendors.

The Project account data are required to calculate:

Q2 2026 versus Q1 2026 revenue and volume.
Q2 2026 versus Q2 2025 revenue and volume.
Percentage changes by USPS product.
Average revenue per mailpiece and package.
Revenue by legal entity.
Revenue by office and clinic origin.
Direct One Medical postage versus vendor-controlled postage.
Account engagement and agreement performance.

Public operating profile

Operating element	Publicly available information
Parent company	Amazon
Healthcare model	In-person primary care plus virtual care
Office footprint	More than 200 offices
Employer relationships	Employee benefit at more than 11,600 companies
Membership price with Prime	$99 annually for the primary member
Non-Prime membership	$199 annually
On-demand care	Direct message and video visits
Laboratory services	Available at selected One Medical offices
Pharmacy integration	Prescriptions may be sent to Amazon Pharmacy or another pharmacy
Fulfillment-carrier ownership	Not publicly disclosed

3. Important Changes and Trends

Integrated GLP-1 treatment launched

Amazon One Medical launched a comprehensive weight-management program integrating primary-care oversight, virtual care, ongoing monitoring and prescription fulfillment. The program is available through One Medical locations nationally, and membership is not required to begin the process.

Potential USPS significance:

Increased patient communications.
Printed medication or treatment information.
Pharmacy-delivery growth.
Prescription-renewal notices.
Benefit and insurance correspondence.
Customer-service recovery shipments.
Temperature-sensitive or regulated medication logistics controlled by pharmacy partners.

No public evidence establishes that USPS handles the medication deliveries.

Amazon Pharmacy delivery expansion supports One Medical programs

Amazon stated that its pharmacy offered same-day delivery in nearly 3,000 cities and towns, with expansion planned to nearly 4,500 by year end.

Potential USPS significance: This is primarily a competitive or partnership question. The One Medical account team should determine:

Whether Amazon Pharmacy uses USPS for any service areas.
Whether USPS handles standard or fallback pharmacy deliveries.
Whether prescription volume is controlled centrally by Amazon.
Whether One Medical-generated prescriptions can be attributed to the USPS account.
Whether carrier decisions differ by medication, location and delivery commitment.

Cybersecurity event may create notification-mail requirements

One Medical Seniors reported that a third-party archived-data system was accessed without authorization between June 8 and June 11. The affected data related to One Medical Seniors and former Iora Health patients, and One Medical characterized the affected population as limited.

Potential USPS significance: Depending on legal requirements and the investigation outcome, the incident may generate:

Patient notification letters.
regulatory notices.
identity-protection enrollment materials.
returned-mail monitoring.
address validation.
Certified Mail or proof-of-mailing requirements.
customer-service correspondence.

The number of notices and mailing vendor were not publicly disclosed.

Digital care may reduce some traditional mail

One Medical provides virtual care, digital medical records, online appointment booking, prescription renewals and secure messaging through its app.

Potential USPS significance: Routine paper correspondence may continue to decline. USPS should focus on mail that remains:

Legally required.
patient-requested.
payment-related.
privacy-sensitive.
time-sensitive.
difficult to replace digitally.
associated with patients who do not reliably use digital tools.

Health AI may increase patient engagement

Amazon expanded Health AI beyond One Medical’s app toward broader Amazon website and app access. The system can answer health questions and connect eligible users to One Medical providers.

Potential USPS significance: Increased digital engagement may produce more appointments and prescriptions, but not necessarily more USPS mail. Physical opportunities would arise only if the resulting care generates medications, test materials, patient documents or clinical supplies.

Large distributed clinic network complicates account attribution

One Medical operates offices across numerous U.S. service areas, with individual clinics offering primary care and selected lab services.

Potential USPS significance: USPS revenue may appear under:

Individual clinic addresses.
regional medical professional corporations.
One Medical Seniors.
legacy Iora Health names.
Amazon corporate accounts.
third-party billing companies.
print-and-mail vendors.
pharmacy or laboratory partners.

4. Relevant Company Developments

April 30, 2026: GLP-1 Management Program launched

Amazon One Medical introduced a weight-management program combining medical supervision, virtual options, structured follow-up and access to prescriptions through Amazon Pharmacy or another selected pharmacy.

USPS analysis: This may create incremental healthcare-related communications and prescription-delivery activity. Actual USPS participation requires confirmation with Amazon Pharmacy and the relevant pharmacy-operations team.

Q2 2026: Integrated medication pricing and delivery promoted

The program included upfront medication pricing and same-day or next-day Amazon Pharmacy delivery in eligible locations.

USPS analysis: Amazon’s internal delivery capabilities may reduce USPS opportunity in dense markets while creating possible fallback, standard-delivery or remote-destination opportunities elsewhere.

June 8 through June 11, 2026: Unauthorized access occurred

An unauthorized party accessed a third-party system containing archived One Medical Seniors information during this period.

USPS analysis: This creates a potential short-term notification-mail opportunity and a broader need for secure, traceable patient communications.

June 13, 2026: Incident discovered

Public reporting states that One Medical learned of the unauthorized access on June 13 and began investigating.

USPS analysis: USPS should identify whether a notification-mailing project has been assigned, whether a mail-service provider is involved and what address-quality standards are being applied.

June 30, 2026: Broader Health AI rollout continued

Amazon continued expanding Health AI access to more U.S. customers, integrating digital guidance with One Medical provider connections.

USPS analysis: The program is primarily digital. Any postal impact would be indirect through patient acquisition, prescriptions, testing, treatment materials or compliance notices.

No major Q2 logistics announcement verified

No reliable Q2 source identified:

A USPS carrier agreement.
A new company-operated distribution center.
A national pharmacy-carrier change.
A major acquisition.
A new independent funding event.
A corporate headquarters relocation.
A confirmed large-scale mailing contract.

5. Potential USPS Impact

First-Class Mail

Potential mailstreams include:

Patient statements.
billing notices.
explanations of benefits.
privacy notices.
consent and authorization forms.
care-management communications.
employer-benefit enrollment materials.
medical-record correspondence.
cybersecurity notifications.
appointment and referral information for patients requesting paper.

The actual print-and-mail vendors and volumes are unverified.

Certified Mail and accountable services

Potential applications include:

Privacy and regulatory notices.
legal correspondence.
employment documents.
contractual notices.
sensitive patient communications.
vendor termination or compliance mail.
proof-of-mailing requirements.

USPS should determine whether One Medical currently uses Certified Mail, electronic return receipts, Priority Mail signature services or private couriers.

Ground Advantage

Potential Ground Advantage shipments include:

Nonurgent clinic supplies.
patient educational kits.
home-monitoring accessories.
replacement materials.
employee equipment.
corporate materials.
eligible returns.

Specific product eligibility, privacy requirements and medical-device restrictions must be reviewed.

Priority Mail

Potential uses include:

Time-sensitive clinical materials.
replacement equipment.
employee technology.
urgent patient documents.
clinic supplies.
medical-record transfers where physical copies are required.
customer-service recovery.
cybersecurity response materials.

Laboratory-related shipping

Many One Medical offices offer collection of blood, urine, stool and swab samples.

Important limitation: Public sources do not establish that these specimens are transported through USPS.

Any USPS opportunity would require detailed review of:

Specimen classification.
packaging.
temperature requirements.
stability period.
destination laboratory.
hazardous-material or biological-substance rules.
weekend delivery requirements.
chain of custody.
clinical protocols.

Pharmacy delivery

One Medical clinicians may send prescriptions to Amazon Pharmacy or another pharmacy.

Potential USPS opportunities must be evaluated through the pharmacy rather than assumed under One Medical. Considerations include:

Medication eligibility.
temperature control.
signature requirements.
privacy.
controlled-substance limitations.
same-day versus standard delivery.
return-to-pharmacy procedures.
rural and remote destinations.

Cybersecurity response mail

If notification letters are required, USPS could support:

First-Class Mail.
Certified Mail where required.
address validation.
National Change of Address processing.
Intelligent Mail barcodes.
mailpiece tracking.
undeliverable-mail reporting.
secure production and induction.
response and enrollment materials.

Clinic and office network

USPS should map all offices, regional entities and support centers rather than limiting the review to One Medical’s original San Francisco headquarters.

Potential needs include:

Regular delivery.
package pickup.
interoffice parcels.
employee equipment.
supplies.
returned mail.
regional print vendors.
account consolidation.

6. Opportunities

1. Map the complete One Medical account structure

Search USPS and Salesforce systems for:

One Medical.
Amazon One Medical.
1Life Healthcare.
One Medical Seniors.
Iora Health.
Regional medical professional corporations.
Amazon Health Services.
Individual clinic addresses.
Print, billing and notification vendors.

2. Identify the cybersecurity-notification mailing

Determine:

Whether mailed notification is required.
Number of recipients.
Mailing date.
Print-and-mail vendor.
postage-paying entity.
mail class.
proof-of-mailing requirements.
address-quality process.
returned-mail handling.

3. Review patient and regulatory correspondence

Quantify mail that remains physical despite One Medical’s digital model.

4. Evaluate clinic-level package activity

Obtain shipment data for:

Supplies.
employee equipment.
replacement materials.
records.
patient kits.
laboratory materials.
interoffice transfers.

5. Coordinate with Amazon Pharmacy

Determine whether One Medical-generated prescriptions create USPS volume under Amazon Pharmacy accounts and whether USPS is available for standard, remote or fallback delivery.

6. Review laboratory logistics

Identify laboratory partners, specimen destinations and current couriers before proposing any postal service.

7. Address-quality support

Healthcare mail can have serious consequences if sent to an outdated or incomplete address. Evaluate:

CASS processing.
ZIP+4.
apartment and unit validation.
National Change of Address.
Address Change Service.
returned-mail analytics.
patient address-verification procedures.

8. Accountable-mail review

Compare Certified Mail and Priority Mail signature options with private couriers for legal, compliance and privacy communications.

9. Employer-program mail

One Medical is offered as an employee benefit through more than 11,600 organizations.

Potential opportunities include:

Enrollment materials.
benefit announcements.
employer launch kits.
open-enrollment communications.
clinic-opening materials.
employee health-program mail.

Actual physical-mail usage remains unverified.

7. Risks and Concerns

USPS revenue and volume data were unavailable.
One Medical is part of Amazon, which operates extensive internal delivery and logistics capabilities.
Amazon Pharmacy may control prescription-delivery carrier decisions.
The organization is digital-first, reducing routine paper correspondence.
Physical mail may be controlled by outside billing, print, benefits and notification vendors.
Multiple legal entities and legacy Iora Health records may fragment USPS revenue.
Patient information requires strict privacy and security controls.
Medical materials may have specialized mailability requirements.
The June data event may create reputational, regulatory and operational pressure.
Public reporting distinguishes the confirmed limited-patient incident from broader unverified claims made by cybercriminals. Unsupported claims should not be used in customer discussions.
Clinic-level volume may be too small individually to appear material without national consolidation.
Current USPS pricing, agreements, vendor relationships, service issues and prior commitments remain unknown.

8. Customer Questions

What is the correct Salesforce parent account for One Medical?
Which legal entities purchase USPS postage?
What were Q2 2026 USPS revenue and volume compared with Q1 2026 and Q2 2025?
Which mail and parcel activity is controlled by Amazon rather than One Medical?
Which vendors produce patient statements and regulatory correspondence?
Does One Medical mail cybersecurity notifications directly or through a vendor?
How many patients require notification following the June incident?
Which mail class and tracking requirements will be used?
How is returned patient mail handled?
Which communications must remain physical?
Which clinics generate the largest parcel volume?
What materials are shipped between clinics, laboratories and patients?
Which couriers transport laboratory specimens?
Does USPS transport any eligible specimens or laboratory supplies?
Which carriers deliver One Medical-generated Amazon Pharmacy prescriptions?
Does USPS handle standard or remote-area prescription deliveries?
What are the average weights, dimensions and zones for clinic parcels?
Does One Medical use Certified Mail or proof-of-delivery services?
Are there known USPS delivery, billing, pickup or returned-mail issues?
When does any current USPS agreement expire?
Which commitments from the previous QAR remain open?

9. Recommended Actions

USPS actions

Retrieve Q2 2026, Q1 2026 and Q2 2025 USPS revenue and volume.
Consolidate One Medical, 1Life Healthcare, One Medical Seniors and Iora Health account records.
Identify every clinic, corporate office, billing vendor, print vendor and postage-paying entity.
Determine whether the June cybersecurity event requires a notification mailing.
Engage the responsible privacy, legal and incident-response teams.
Review First-Class Mail, Certified Mail and address-quality requirements.
Obtain clinic-level parcel data.
Coordinate with Amazon Pharmacy regarding One Medical-generated prescription deliveries.
Identify laboratory partners and current specimen-transportation providers.
Conduct mailability reviews before proposing services for medical specimens, medications or devices.
Analyze Ground Advantage for eligible nonurgent materials.
Analyze Priority Mail for time-sensitive clinic and patient shipments.
Review employer-program communications.
Confirm pricing-agreement expiration and renewal requirements.
Document service issues, prior commitments, responsible parties and deadlines.

Recommended customer follow-up

Schedule a QAR involving:

Amazon One Medical procurement.
Clinic operations.
Patient billing.
Privacy and compliance.
Legal.
Cybersecurity incident response.
Employer-program operations.
Amazon Pharmacy.
Laboratory operations.
Print and mail vendors.
Finance.
Facilities and workplace operations.

The first discussion should focus on account consolidation, the cybersecurity-notification process, patient correspondence, clinic parcels, pharmacy delivery and vendor ownership.

10. Salesforce-Ready Account Update

Q2 2026 QAR: Amazon One Medical operates a national hybrid primary-care network combining more than 200 medical offices, on-site laboratory services, scheduled remote visits, 24-hour virtual care and employer-sponsored programs. One Medical is also integrated with Amazon Pharmacy and Amazon’s broader digital-health offerings.

The most significant Q2 product development was the April 30 launch of a GLP-1 Management Program combining One Medical clinical care, virtual treatment options and prescription access through Amazon Pharmacy or another pharmacy selected by the patient.

In June, One Medical reported unauthorized access to a third-party archived-information system used by One Medical Seniors. The access occurred June 8 through June 11 and affected a limited number of patients. The event may create a time-sensitive patient-notification and returned-mail opportunity, although mailing volume and vendor ownership were not disclosed.

Potential USPS opportunities include patient and regulatory correspondence, cybersecurity notifications, First-Class Mail, Certified Mail, address-quality services, clinic and employee parcels, employer-program materials and coordination with Amazon Pharmacy and laboratory partners.

Risks: USPS account data were unavailable. One Medical is digital-first, physical mail may be controlled by outside vendors and Amazon’s internal logistics operations may limit USPS access. Healthcare shipments also require strict privacy, mailability and handling review.

Next steps: Retrieve quarterly USPS performance, consolidate all One Medical and legacy entities, identify print and mail vendors, determine the cybersecurity-notification plan, map clinic parcel activity, coordinate with Amazon Pharmacy and schedule a cross-functional account review.

Follow-up date: Not provided.

11. Information Required to Finalize the QAR

Correct Salesforce parent and child accounts.
One Medical legal-entity structure.
Q2 2026 USPS revenue and volume.
Q1 2026 USPS revenue and volume.
Q2 2025 USPS revenue and volume.
Average revenue per mailpiece and package.
USPS product-level activity.
Patient-statement volume.
Regulatory and privacy-notice volume.
Cybersecurity-notification volume.
Certified Mail volume.
Clinic parcel volume.
Laboratory partners and couriers.
Amazon Pharmacy carrier usage.
Employer-program mail volume.
Print and mail-service providers.
CRIDs, permits and payment accounts.
Clinic and office addresses.
Pickup arrangements.
Current pricing agreement.
Agreement expiration date.
Known service issues.
Previous commitments.
Open opportunities.
Last meeting date.
Next action and follow-up date.

12. Sources

Amazon One Medical service information, reviewed June 30, 2026: Membership, in-person care, virtual care, office network and service model.
One Medical corporate website, reviewed June 30, 2026: More than 200 offices, app services and employer relationships covering more than 11,600 companies.
Amazon, April 30, 2026: Launch of the integrated GLP-1 Management Program and Amazon Pharmacy delivery expansion.
Healthcare IT News, June 24, 2026: Unauthorized access involving archived One Medical Seniors information from June 8 through June 11.
Fierce Healthcare, June 17, 2026: One Medical’s disclosure that the event involved a third-party system and a limited number of patients.
Amazon, June 30, 2026: Expansion of Health AI access and connection to One Medical providers.
Amazon, February 22, 2023: Completion of Amazon’s One Medical acquisition. Used as essential ownership context.
Amazon One Medical La Jolla office information, reviewed June 30, 2026: Example of clinic laboratory services involving blood, urine, stool and swab collections.

One Medical Group