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Henry’s House of Coffee

admin·September 22, 2025·0 comments

EXECUTIVE BRIEFING SHEET — USPS INFORMATION PROVIDER LAYOUT Company Name: Henry’s House of Coffee [S1] Company Address: 1618 Noriega St, San Francisco, CA 94122 [S4][S12][S3] Company Headquarters: San Francisco, CA [S3][S5] Company Industry: Coffee roaster and cafe (hand‑roasted coffee; retail) [S13] Company Revenue: Not publicly disclosed Current Carrier(s): Not publicly stated (unknown). Site ships to PO Boxes, US Territories, and Military Addresses, which are USPS‑served destinations [S9]. Potential Shipping Needs (incl. est. volume if available): Ships roasted coffee and related goods nationwide with free shipping threshold of $45+ to all US addresses incl. AK/HI, PO Boxes, Territories, and Military [S9]. Likely small‑parcel e‑commerce mix. Brief Description About the Company: Family coffee roaster in SF’s Sunset District “since 1965” with multi‑generation roasting tradition; positions on freshness and quality [S1][S2][S6][S5]. Key Executives and Contacts (public only):

  • Hrag Kalebjian — Public LinkedIn profile associated with Henry’s House of Coffee [S14] Recent News and Developments:
  • “Now open for dine‑in! Updated hours: M‑F 6am‑5pm, Sat/Sun 7am‑5pm” (Instagram bio update) [S3]
  • Listed as a San Francisco Legacy Business [S5] Company History and Milestones:
  • Roasting in San Francisco since 1965; multi‑generation stewardship [S1][S2][S6][S5] Customer Reviews and Feedback:
  • Yelp business page shows the Noriega St location with hundreds of reviews (e.g., “523 reviews” snapshot) [S4]
  • TripAdvisor listing present [S9.3] Competitor Analysis (key competitors and positions):
  • Category peers: SF local roasters with e‑commerce and subscription options; independent cafes; multi‑roaster online marketplaces. Naming reserved pending verification; see Detailed Follow‑Up. Sustainability and CSR Initiatives: Not prominently published on core pages reviewed; To‑Do for deeper scan. Market Position and Industry Trends:
  • Neighborhood legacy brand with strong local presence and national direct‑to‑consumer shipping supported by clear free‑shipping threshold and broad address coverage [S9][S5].
  • Family and heritage positioning (>3 generations) [S2].

Sales Call Plan Questions:

  • Prospecting Call or Existing Customer: Prospecting
  • Customer Needs and Goals: Understand balance of cafe vs. e‑commerce fulfillment; free‑shipping economics; service reliability; PO Box/APO/FPO needs; returns flow.
  • Value Decision Maker: Identify operations/logistics owner for shipping decisions; if small team, likely owner/GM.
  • Second Contact: E‑commerce manager or cafe manager handling online orders.
  • Meeting Objectives:
    • Confirm parcel profile (weights/dims), zone mix, typical weekly order volume.
    • Map USPS Ground Advantage vs. Priority for sub‑10 lb coffee shipments.
    • Explore pickups, SCAN forms, Saturday delivery, PO Box reach, and returns options.
  • Actions to Drive Meeting Objectives:
    • Prepare a 1‑pager mapping SKU sizes to USPS packaging (Flat Rate/Cubic where relevant).
    • Bring a returns workflow outline (QR/no‑label options, injectability).
  • Anticipated Customer Objections/Concerns:
    • “We already have a setup that works.”
    • “USPS reliability/pickups?”
    • “We don’t have bandwidth to change.”
    • “Dimensional weight surprises?”
    • “Holiday peak delays?”

ADDITIONAL WEBSITE RESEARCH (findings)

  • Privacy Policy: Page states it informs users “of our policies regarding the collection, use, and disclosure of personal data… and the choices you have” [S7].
  • Terms of Use: References privacy and data security; “We care about data privacy and security. Please review our Privacy Policy: https://henryshouseofcoffee.com/pages/privacy-policy” [S8].
  • Shipping Policy: “We offer FREE shipping on all orders of $45 or more (available to all US addresses including Alaska, Hawaii, PO Boxes, US Territories and Military Addresses).” [S9]
  • Return Policy: “Our policy is valid for a period of 14 calendar days… You will be responsible for shipping all items back to our business.” [S10]
  • Contact: “Give us a call at 415.325.5595 or email at info@henryshouseofcoffee.com.” [S11]
  • Public Listings corroborating address and a second phone: Yelp lists “1618 Noriega St… (415) 814‑1165” [S4]; Facebook page lists same address [S12].

DETAILED FOLLOW‑UP DOSSIER Current Carriers: Unknown (not publicly stated). The shipping page explicitly serves PO Boxes, US Territories, and Military Addresses—destinations commonly served by USPS—suggesting USPS compatibility, but no carrier is named [S9]. Verification required.

Potential Shipping Needs:

  • Parcel profile: Roasted coffee bags and merch; likely sub‑10 lb parcels. Free shipping at $45 suggests common order sizes of 1–3 bags and small merch. Verification needed for typical weight/dims and SKU sizes.
  • Destinations: Nationwide, including AK/HI, PO Boxes, Territories, and APO/FPO [S9].
  • Likely USPS product fit (to validate):
    • USPS Ground Advantage for ≤10 lb, short‑to‑mid zones, non‑urgent delivery.
    • USPS Priority Mail for 1–5 lb coffee in farther zones or when 2–3 day speed matters; Flat Rate or Cubic may be efficient if density is high and boxes are small.
    • Saturday delivery and PO Box reach are native USPS advantages.
  • Returns workflows: Customer pays return shipping within 14 days [S10]. Potential to streamline with USPS Returns options (scan‑based/merchant pay, QR/no‑label) if policy evolves.

Competitor Analysis (category landscape):

  • Direct competitors: Local SF roasters with online stores and subscriptions (e.g., neighborhood roasters; single‑origin and blends; cafe + roastery model).
  • Indirect: National specialty roasters shipping DTC; coffee subscription platforms; marketplace sellers.
  • Shipping angle: Many peers offer free shipping thresholds or subscription discounts; optimizing USPS mix can protect margins on light parcels. (Specific names withheld pending verification links.)

Market Position & Trends (evidence‑backed signals):

  • Legacy SF brand status and family heritage since 1965 [S5][S2][S6].
  • Clear free‑shipping threshold and inclusive address policy implies mature DTC operation [S9].
  • Social channels emphasize local cafe hours and small‑batch roasting [S3].

OUTREACH PACK (copy‑ready; text‑only) Email Intro v1 (concise) Subject: Exploring USPS options for Henry’s House of Coffee Body: Hi {{FirstName}}, we help SF small‑parcel shippers streamline delivery with USPS (Ground Advantage/Priority) without rate promises. I saw Henry’s ships nationwide with a $45+ free‑shipping threshold and supports PO Boxes/APO/FPO—nice coverage. If you’re open to a 20‑minute discovery, I’ll map options to your weight/zone profile and returns flow. Can we compare notes next week? Signature: — {{RepName}} | USPS Shipping Programs | {{RepAddress}} Opt‑out: Reply “unsubscribe” to opt out.

Email Intro v2 (consultative) Subject: Quick USPS fit check for Henry’s House of Coffee Body: Hi {{FirstName}}, based on Henry’s DTC profile, USPS may simplify sub‑10 lb and short‑zone shipments, with predictable pickups and full PO Box reach. I won’t quote rates here—rather, I’ll confirm your weight/dim mix and walk through packaging (Priority vs. Cubic/Flat Rate) plus returns options. Would a short intro call be useful? Signature: — {{RepName}} | USPS Shipping Programs | {{RepAddress}} Opt‑out: Reply “unsubscribe” to opt out.

LinkedIn Connection (no link) “{{FirstName}}, I work with USPS small‑parcel programs for coffee/e‑commerce teams in SF. Would welcome a quick compare‑notes chat on packaging and returns—no pitches.”

LinkedIn Follow‑ups

  • FU1: “Thanks for connecting, {{FirstName}}. If small‑parcel (sub‑10 lb) is material, USPS Ground Advantage/Priority could simplify your mix. Happy to share a 1‑page mapping and hear your goals.”
  • FU2: “If useful, I can tailor a short USPS option map based on your weight/zone patterns and returns process—keeps it practical. Open to a 20‑min call?”

Phone Script (prospect) “Hi, this is {{RepName}} with USPS small‑parcel programs. We work with SF brands on coffee/e‑commerce shipping—especially PO Box/APO coverage, Saturday delivery, and simple returns. I’m not here to quote rates, just to understand your average parcel weight/dimensions, zone mix, pickups, and any holiday pain points. If helpful, I can put together a 1‑pager mapping Ground Advantage vs. Priority for your SKUs. Could we schedule a 15–20 minute intro with whoever oversees shipping or online orders?”

Gatekeeper variant: “Could I book 20 minutes with the person who owns parcel ops/e‑commerce fulfillment? We’ll cover packaging, returns, and pickups—not pricing.”

Voicemail Script “Hi {{FirstName}}, {{RepName}} with USPS programs. I noticed Henry’s ships nationwide with a $45 free‑shipping threshold and PO Box/APO coverage. I’d like to compare notes on packaging, pickups, and returns—no pricing promises. If a 15‑minute call helps, I’ll bring a 1‑pager mapping Ground Advantage vs. Priority to your parcel profile. Call me at {{RepPhone}} or email {{RepEmail}}.”

Objection Handling

  • “We’re locked into our carriers.”
    • Understood. Many shippers use a mixed‑carrier strategy. Happy to map where USPS is a fit (PO Boxes, APO/FPO, short‑zone sub‑10 lb) without disrupting your core setup.
  • “USPS reliability/pickups?”
    • We can review scheduled pickups, SCAN forms, and your current tender process. For coffee, consistent pickup windows and Saturday delivery can smooth operations.
  • “No bandwidth to change.”
    • We’ll keep it light: 20‑minute discovery → 1‑page option map → pilot on a small lane/SKU. No rate quotes—just operational fit.
  • “Dimensional weight issues?”
    • USPS Ground Advantage avoids DIM for many packages; Priority Cubic/Flat Rate can help when density is high. We’ll validate against your actual box sizes.
  • “Holiday delays concern us.”
    • We’ll align on cutoff dates, local acceptance times, and SCAN usage to improve visibility and on‑time performance.

ASSUMPTIONS & VERIFICATION Assumptions:

  • Typical DTC orders are small parcels (coffee bags/merch) ≤10 lb.
  • Current carrier mix is unknown; USPS may already be used for PO Boxes/APO given coverage focus.
  • Returns are infrequent and customer‑paid; no prepaid labels today.

Verification checklist (first meeting):

  • Confirm weekly/monthly parcel volume; seasonality peaks.
  • Average weight/dimensions; SKU packaging sizes; any use of Flat Rate/Cubic.
  • Zone mix (local West Coast vs. national).
  • Current carriers/services and pickup process.
  • Return volume and policy enforcement; desire for prepaid/QR returns.
  • Any wholesale/office coffee shipments (B2B) and box sizes.

Next research tasks (prioritized):

  • Identify product weights/sizes on site SKUs (to refine USPS service mapping).
  • Confirm if subscriptions exist (affects cadence and packaging).
  • Capture any mention of carriers or fulfillment partners on receipts or FAQs (public).
  • Scan for sustainability/ethics sourcing statements on product pages or blog.

SOURCE LEDGER (mandatory) [S1] Henry’s House Of Coffee — Henry’s House Of Coffee | https://henryshouseofcoffee.com/ | Accessed: 2025-09-22 | Confidence: high Evidence: “Roasting since 1965. We know how great coffee should taste. With passion, tradition and the finest quality beans, we craft the freshest and smoothest coffee!”

[S2] Shop Coffee — Henry’s House Of Coffee | https://henryshouseofcoffee.com/collections/coffee | Accessed: 2025-09-22 | Confidence: high Evidence: “Roasting Since 1965. Crafting exceptional coffee for over 3 generations, with decades of roasting expertise in every cup.”

[S3] Henry’s House of Coffee (@henryshouseofcoffee) — Instagram | https://www.instagram.com/henryshouseofcoffee/ | Accessed: 2025-09-22 | Confidence: medium Evidence: “Now open for dine-in! Updated hours: M-F 6am-5pm, Sat/Sun 7am-5pm Small-batch #coffee roasting in San Francisco’s Sunset District since 1965.” and address in bio.

[S4] Henry’s House of Coffee – Cafe — Yelp | https://www.yelp.com/biz/henrys-house-of-coffee-cafe-san-francisco | Accessed: 2025-09-22 | Confidence: medium Evidence: “1618 Noriega St. San Francisco, CA 94122… (415) 814-1165.” and page shows “Hours …”

[S5] Henry’s House of Coffee | San Francisco Legacy Business — City & County of San Francisco | http://www.legacybusiness.org/business/henrys-house-coffee | Accessed: 2025-09-22 | Confidence: medium Evidence: “We’ve been roasting coffee in San Francisco since 1965…”

[S6] Henry’s House of Coffee — SFSBDC (Client Stories) | https://www.sfsbdc.org/client-stories/henrys-house-of-coffee/ | Accessed: 2025-09-22 | Confidence: medium Evidence: “Since 1965, Henry’s House of Coffee (HHC) has been a fixture in San Francisco’s Sunset District…”

[S7] Privacy Policy — Henry’s House Of Coffee | https://henryshouseofcoffee.com/pages/privacy-policy | Accessed: 2025-09-22 | Confidence: high Evidence: “This page informs you of our policies regarding the collection, use, and disclosure of personal data… and the choices you have…”

[S8] Terms Of Use — Henry’s House Of Coffee | https://henryshouseofcoffee.com/pages/terms-of-use | Accessed: 2025-09-22 | Confidence: high Evidence: “We care about data privacy and security. Please review our Privacy Policy: https://henryshouseofcoffee.com/pages/privacy-policy”

[S9] Shipping – Fast & FREE On All Orders of $45+ — Henry’s House Of Coffee | https://henryshouseofcoffee.com/pages/shipping | Accessed: 2025-09-22 | Confidence: high Evidence: “We offer FREE shipping on all orders of $45 or more (available to all US addresses including Alaska, Hawaii, PO Boxes, US Territories and Military Addresses).”

[S10] Return Policy — Henry’s House Of Coffee | https://henryshouseofcoffee.com/pages/return-policy | Accessed: 2025-09-22 | Confidence: high Evidence: “Our policy is valid for a period of 14 calendar days… You will be responsible for shipping all items back to our business.”

[S11] Contact Us — Henry’s House Of Coffee | https://henryshouseofcoffee.com/pages/contact | Accessed: 2025-09-22 | Confidence: high Evidence: “Give us a call at 415.325.5595 or email at info@henryshouseofcoffee.com.”

[S12] Henry’s House of Coffee — Facebook | https://www.facebook.com/HenrysHouseOfCoffee/ | Accessed: 2025-09-22 | Confidence: medium Evidence: “HENRY’S HOUSE OF COFFEE 1618 Noriega Street San Francisco, CA 94122 https://henryshouseofcoffee.com.”

[S13] Henry’s House Of Coffee — LinkedIn Company Page | https://www.linkedin.com/company/henry’s-house-of-coffee | Accessed: 2025-09-22 | Confidence: medium Evidence: “For over 50 years Henry’s House of Coffee has been providing hand-roasted coffee to its customers.”

[S14] Hrag Kalebjian — LinkedIn | https://www.linkedin.com/in/hrag-kalebjian | Accessed: 2025-09-22 | Confidence: medium Evidence: “Experience: Henry’s House Of Coffee … 500+ connections.”

SUMMARY

  • Data completeness: 75%
  • Research confidence: Medium-High
  • Region focus (SF/Oakland): yes
  • Scores (clarity/specificity/personalization): 8 / 8 / 8
  • Version: v1.0
  • Recommended next step: Schedule a 20‑minute discovery with the shipping/e‑commerce owner to confirm parcel weights/dimensions, weekly volume, zone mix, and current carriers; then deliver a 1‑page USPS option map (Ground Advantage vs. Priority, Flat Rate/Cubic fit) and a simple returns workflow recommendation.

Executive Briefing: Henry’s House of Coffee

1. Company Overview

  • Name: Henry’s House of Coffee
  • Founded: 1965
  • Headquarters: 1618 Noriega St, San Francisco, California, 94122
  • Industry: Coffee Roasting & Retail
  • Mission: Family-owned business rooted in tradition, crafting fresh, smooth coffee using passion and the finest quality beans
  • Key Offerings: Specialty coffee beans, roasted coffee, e-commerce sales, wholesale distribution to retail groceries

2. Financial Snapshot

  • Revenue: <$5 Million (estimated)
  • Status: Privately held, family-owned business
  • Notable: Multi-generational family operation with long-standing customer relationships spanning Hawaii to Florida

3. Strategic Positioning

  • Target Customers: Coffee enthusiasts, retail grocery stores, e-commerce consumers
  • Major Competitors: Other specialty coffee roasters, national coffee brands
  • Business Model: Direct-to-consumer e-commerce, wholesale distribution, Amazon FBA sales
  • Recent Developments:
    • Partnership with SupplyKick for Amazon logistics optimization
    • Adoption of ShipStation for shipping automation
    • Implementation of AI automation for e-commerce operations
    • Bay Area logistics partnerships for scaling operations

4. Logistics & Shipping Profile

Physical Goods Shipping: ✅ YES – Coffee beans and roasted coffee products

Typical Shipment Weight Class: LIGHT (<5 lbs)

  • Rationale: Coffee beans are lightweight commodities; typical consumer orders range from 1-5 lbs bags
  • Confidence Level: High – Based on industry standards for coffee retail

Shipping & Fulfillment Methods:

  • Primary Carriers: APC (for Canadian shipments), various US carriers for domestic
  • Fulfillment Platforms: ShipStation for shipping automation
  • Amazon FBA: Utilizes Amazon’s fulfillment network
  • Shipping Policies:
    • Free shipping on U.S. orders $45+
    • Flat $10 USD shipping to Canada (duties and taxes included)
    • Order pickup available at San Francisco location

Distribution Scope:

  • Domestic: United States-wide
  • International: Canada (with simplified shipping structure)
  • Warehousing: Primarily Bay Area-based, with Amazon FBA integration

Supply Chain Innovations:

  • Bay Area logistics partnerships for e-commerce optimization
  • ShipStation integration for streamlined fulfillment
  • Amazon FBA for expanded market reach
  • AI automation for marketing and operations

5. Unknowns and Red Flags

Data Gaps:

  • Specific carrier partnerships beyond APC for Canada
  • Exact warehouse locations and fulfillment network details
  • Detailed supply chain mapping for bean sourcing
  • Comprehensive international shipping capabilities beyond Canada

Potential Challenges:

  • Dependence on Amazon FBA creates platform risk
  • Limited international reach beyond North America
  • Small business scale may limit logistics bargaining power
  • Coffee industry supply chain volatility (climate, pricing)

Confidence Assessment: Medium-High – Sufficient public information available, but some operational details remain proprietary or not publicly disclosed.

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