1. Corporate Headquarters Address
Matic Robots, Inc.
339 N Bernardo Avenue, Suite 100
Mountain View, CA 94043
United States
This principal place of business is stated in Matic Robots, Inc.’s SEC Form D filing; the company’s LinkedIn listing and D&B profile independently show the same Mountain View location. SEC Form D[1][2][3]
2. Company Contact Information
- Main phone number: 650-880-6022. This number is published on Matic’s official warranty page. Matic Warranty[4]
- General email: hello@maticrobots.com. Matic Contact Us[5]
- Support email: support@maticrobots.com. Matic Warranty[4]
Direct email verification is not technically possible. Please manually verify the provided email address before outreach.
3. Shipping and Logistics Analysis
Company overview
Matic Robots, Inc. develops and sells Matic, a premium consumer robot vacuum and mop that uses visual perception and mapping to navigate homes, avoid obstacles, vacuum, and mop across home floor surfaces. The company operates from Mountain View, California and sells the product directly to consumers through its website, where current advertised pricing is $1,245 to $1,495.[3][6]
Matic offers a six-month risk-free trial, a one-year warranty, U.S.-based support, and free shipping and returns—making fulfillment, reverse logistics, and customer service integral to its direct-to-consumer model.[6]
Shipping involvement
Yes — significant. Matic sells a physical, higher-value consumer appliance directly online and explicitly promises free shipping and returns to customers’ homes.[6]
Products shipped
- Matic robot vacuum-and-mop units, shipped directly to residential customers.[6]
- Accessory and replacement components, potentially including charging, cleaning, mopping, and consumable items. Based on available information and industry analysis.
- Warranty-replacement, repair, and customer-return shipments associated with the one-year warranty and six-month risk-free trial. Based on available information and industry analysis.[6]
Shipment characteristics
Based on available information and industry analysis:
- Typical parcel profile: A medium-to-large, durable retail parcel containing a premium robotic appliance, charging equipment, documentation, and protective interior packaging.
- Estimated dimensions and weight: Approximately 18–26 inches by 14–20 inches by 10–16 inches; estimated shipped weight of 15–30 pounds. These are planning estimates only; Matic does not publish package specifications in the reviewed sources.
- Special handling: Damage-resistant packaging, dimensional-weight optimization, porch-theft/loss mitigation, delivery confirmation, insurance, claims support, and an easy return-label process are likely important due to the product’s $1,245–$1,495 price point.[6]
- International needs: Unclear. The official site discusses U.S.-based support but does not confirm international sales, fulfillment, or returns coverage.[6]
Additional logistics insights
Matic’s free-shipping-and-returns offer, long risk-free trial, and warranty create both outbound e-commerce requirements and potentially costly reverse-logistics flows. The company has not publicly identified its parcel carriers, fulfillment provider, shipment volume, warehouse locations, or international carrier network in the reviewed sources.[6]
Based on available information and industry analysis: USPS-oriented outreach should focus on parcel-access solutions for accessories and replacement parts, return-label programs, residential-delivery coverage, address-quality services, tracking notifications, and a hybrid strategy for lower-weight shipments. For the main robot unit, Matic may require carrier diversification or a negotiated parcel program based on package weight, dimensions, service-zone performance, and damage-claims experience.
4. CRM Sales Opportunity Fields
| Field | CRM value |
|---|---|
| Opportunity Name | Matic Robots – Direct-to-Consumer Appliance Fulfillment and Returns |
| Company name | Matic Robots, Inc. [3] |
| Account Name | Matic Robots, Inc. [3] |
| Expected start date | November 7, 2026 — three calendar months after the upcoming Friday, August 7, 2026 |
| New business type | New Customer |
| Business Need | Lower Costs |
| Competitors | Amazon, DHL, FedEx, UPS, Regional Carriers |
| Mailing Type | Trend |
| Opportunistic Strategy | The prompt does not include the required strategy selection list, so exact list-based selections cannot be completed. Recommended strategy themes: direct-to-consumer parcel fulfillment; return-label and reverse-logistics program; warranty replacement support; accessory and consumables distribution; shipment tracking and delivery-notification integration; address quality and delivery-exception management. |
Description Info
Company Overview: Matic Robots, Inc. is a Mountain View consumer-robotics company that markets a direct-to-consumer robot vacuum and mop. The Matic device uses visual perception and continual mapping to navigate homes, avoid obstacles, and automatically alternate between vacuuming and mopping.[3][6]
The company’s customer proposition includes free shipping and returns, a six-month risk-free trial, and a one-year warranty. These policies make the company’s customer experience dependent on reliable delivery, straightforward returns, and responsive post-sale logistics.[6]
Description: Matic’s primary logistics flow is outbound delivery of a high-value robotic appliance to individual residences. Its advertised price range of $1,245 to $1,495, combined with free shipping and returns, makes loss prevention, damage control, delivery visibility, and cost management important operational priorities.[6]
The six-month trial and warranty are likely to generate return, replacement, repair, and accessory-shipment needs. Based on available information and industry analysis, Matic could benefit from a multi-tier parcel strategy: optimized residential shipping for lightweight accessories and replacement parts, prepaid return options for qualifying returns, and analytics to assess the most economical carrier/service mix for full robot-unit deliveries.
Additional business needs:
- Residential delivery tracking and proactive customer notifications.
- Prepaid, simple return-label workflows for the six-month trial and warranty claims.[6]
- Shipping-cost and dimensional-weight optimization for appliance-sized parcels. Based on available information and industry analysis.
- Package-loss, theft, damage, and claims-management processes for higher-value orders. Based on available information and industry analysis.
- Accessory, consumable, and replacement-part fulfillment options. Based on available information and industry analysis.
- Carrier-performance reporting across delivery zone, package profile, damage rate, return rate, and delivery exceptions. Based on available information and industry analysis.
Confidence Rating
- Factual Grounding: 4.7 / 5 stars
- Instruction Alignment: 4.6 / 5 stars
- Internal Consistency: 4.7 / 5 stars
- Specificity vs. Guessing: 4.2 / 5 stars
- Hallucination Risk: 4.3 / 5 stars
Overall Confidence Score: 4.5 / 5.0 Stars. The headquarters, company identity, contact details, product category, direct-to-consumer positioning, product pricing, warranty, trial, and shipping/returns policy are supported by official Matic sources and an SEC filing. Parcel dimensions, weights, accessory flows, carrier strategy, shipment volume, and reverse-logistics specifics are not publicly confirmed and are clearly presented as industry analysis.[5][3][4][6]
Sources
[1] Matic Robots https://www.linkedin.com/company/maticrobots
[2] Matic Robots, Inc. Company Profile https://www.dnb.com/business-directory/company-profiles.matic_robots_inc.c57f5e5b31821cb34461444031e531b9.html
[3] SEC FORM D https://www.sec.gov/Archives/edgar/data/2080312/000123191925000150/xslFormDX01/primary_doc.xml
[4] Warranty | Matic https://maticrobots.com/warranty
[5] Contact Us https://maticrobots.com/contact-us
[6] Matic https://maticrobots.com/
[7] Magic Robot: Marketing Performance Measurement Software https://magicrobot.com/
[8] Magiclab Robotics https://www.linkedin.com/company/magiclabrobotics
[9] Matic Robots Contacts, Email Format & Decision Makers https://seamless.ai/b/matic-robots-21613086
[10] MagicLab MagicBot Collaborative Industrial Humanoid Robots https://mikekalil.com/blog/magiclab-magicbot-collaboration/
[11] Matician, Inc, 339 Bernardo Ave, #100, Mountain View, CA 94043-5232, US https://www.mapquest.com/us/california/matician-inc-424719001
[12] MagicLab’s Robot Army Is Real: Watch Them Run and Work … https://www.youtube.com/watch?v=TDwxKalRF1A
[13] Matic Robots San Francisco Office: Careers, Perks + Culture https://www.builtinsf.com/company/matic-robots
[14] MagicLab https://www.magiclab.top/en
[15] InOrbit Robot Space https://www.inorbit.ai/robotspace
[16] Cobots Deliver the Last “Magic 5%” in Swim Goggle … https://www.universal-robots.com/case-stories/non-stop-robot-precision-for-7-years-cobots-deliver-the-last-magic-5-in-swim-goggle-production/
[17] Nomagic | Physical AI for End-to-End Warehouse Automation https://nomagic.ai/
[18] Matic Robots in Mountain View, CA United States https://maps.apple.com/place?place-id=IA2CF2E133793355B
[19] Search | California Secretary of State https://bizfileonline.sos.ca.gov/search
[20] Careers https://maticrobots.com/careers
[21] Matic – Overview, News & Similar companies https://www.zoominfo.com/c/matic-robots-inc/5000002283
[22] Matic Robots Company Overview, Contact Details & … https://leadiq.com/c/matic-robots/5c86c3c01d000097016b0ab3
[23] Category:Companies based in Mountain View, California https://en.wikipedia.org/wiki/Category:Companies_based_in_Mountain_View,_California
[24] California state business registration https://www.sf.gov/information–california-state-business-registration
[25] Matic: Employee Directory https://www.zoominfo.com/pic/matic-robots-inc/5000002283
[26] Our bizfile Corporate Statement of Information filing tool has … https://www.facebook.com/CaliforniaSOS/videos/bizfile-online-corporate-statement-of-information-revamp/2900980979979273/
