{"id":1409,"date":"2026-07-02T08:25:30","date_gmt":"2026-07-02T15:25:30","guid":{"rendered":"https:\/\/brianbaker.net\/blog\/?p=1409"},"modified":"2026-07-02T08:25:31","modified_gmt":"2026-07-02T15:25:31","slug":"quay-eyeware","status":"publish","type":"post","link":"https:\/\/brianbaker.net\/blog\/2026\/07\/02\/quay-eyeware\/","title":{"rendered":"Quay Eyeware"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Quay Eyeware, Inc.<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Q2 2026 Quarterly Account Review<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Review period:<\/strong>&nbsp;April 1 through June 30, 2026<br><strong>Customer name provided:<\/strong>&nbsp;Quay Eyeware<br><strong>Legal entity:<\/strong>&nbsp;Quay Eyeware, Inc.<br><strong>Consumer brand:<\/strong>&nbsp;QUAY<br><strong>Headquarters:<\/strong>&nbsp;San Francisco, California<br><strong>Review status:<\/strong>&nbsp;Preliminary, pending USPS revenue, volume, carrier-allocation and fulfillment data<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Executive Account Summary<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Quay Eyeware, Inc. is a privately held San Francisco-based eyewear company selling fashion sunglasses, prescription glasses, prescription sunglasses, blue-light glasses and accessories through its website, company-operated stores and authorized optical retailers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quay\u2019s physical shipping profile likely includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Standard e-commerce sunglasses orders.<\/li>\n\n\n\n<li class=\"\">Prescription glasses and prescription sunglasses.<\/li>\n\n\n\n<li class=\"\">Blue-light eyewear.<\/li>\n\n\n\n<li class=\"\">Accessories and replacement products.<\/li>\n\n\n\n<li class=\"\">Promotional and collaboration collections.<\/li>\n\n\n\n<li class=\"\">Warranty replacements.<\/li>\n\n\n\n<li class=\"\">Online returns and exchanges.<\/li>\n\n\n\n<li class=\"\">Wholesale shipments to independent optical retailers.<\/li>\n\n\n\n<li class=\"\">Store replenishment.<\/li>\n\n\n\n<li class=\"\">Retail marketing and display materials.<\/li>\n\n\n\n<li class=\"\">Influencer, press and event shipments.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The company\u2019s published domestic shipping offer includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Standard shipping for $7, estimated at five to seven business days.<\/li>\n\n\n\n<li class=\"\">Express shipping for $20, estimated at three business days.<\/li>\n\n\n\n<li class=\"\">Processing generally within 24 hours, with some orders requiring up to 48 hours.<\/li>\n\n\n\n<li class=\"\">Standard delivery to Alaska and Hawaii estimated at two to four weeks.<\/li>\n\n\n\n<li class=\"\">Standard delivery to military bases estimated at four weeks.<\/li>\n\n\n\n<li class=\"\">Free shipping promotions on qualifying orders of at least $75.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The carrier used for standard or express shipping is not named publicly. This prevents confirmation that USPS currently handles Quay\u2019s standard e-commerce volume.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The most important Q2 2026 developments were:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Quay reported that its optical category had grown 105% year over year following its February 2025 relaunch.<\/li>\n\n\n\n<li class=\"\">Optical products were becoming a more significant portion of Quay\u2019s overall business.<\/li>\n\n\n\n<li class=\"\">Quay continued pursuing a wholesale-first optical distribution strategy through independent optical boutiques and buying groups.<\/li>\n\n\n\n<li class=\"\">Quay had relaunched its e-commerce experience and expanded online prescription purchasing.<\/li>\n\n\n\n<li class=\"\">Quay partnered with Klarna to offer flexible payments online and in stores.<\/li>\n\n\n\n<li class=\"\">Quay continued emphasizing prescription eyewear as a major growth category.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Preliminary USPS assessment:<\/strong>&nbsp;Quay presents a meaningful lightweight-parcel opportunity. Sunglasses, prescription eyewear and accessories generally fit a compact residential shipping profile suitable for Ground Advantage and Priority Mail. The strongest opportunities are standard e-commerce parcels, P.O. box and military delivery, warranty replacements, prescription remakes, returns, wholesale optical samples and store replenishment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The principal uncertainty is whether USPS currently participates in Quay\u2019s carrier routing. The website describes service levels but does not identify the transportation providers.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Quarterly Performance Comparison<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">USPS account performance<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Metric<\/th><th>Q2 2026<\/th><th>Q1 2026<\/th><th>Q2 2025<\/th><th>Change<\/th><\/tr><\/thead><tbody><tr><td>USPS revenue<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>USPS package volume<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>Average revenue per package<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>Ground Advantage volume<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>Priority Mail volume<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>Priority Mail Express volume<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>Returns volume<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>Warranty replacement volume<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>Prescription remake volume<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>Wholesale parcel volume<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>Store replenishment volume<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><tr><td>USPS product mix<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Unavailable<\/td><td>Not calculable<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Average revenue per package should be calculated as:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>USPS revenue \u00f7 USPS package volume<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Project account data are required to calculate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Q2 2026 versus Q1 2026 revenue and volume.<\/li>\n\n\n\n<li class=\"\">Q2 2026 versus Q2 2025 revenue and volume.<\/li>\n\n\n\n<li class=\"\">Percentage changes by USPS product.<\/li>\n\n\n\n<li class=\"\">Average revenue per package.<\/li>\n\n\n\n<li class=\"\">Standard versus express shipments.<\/li>\n\n\n\n<li class=\"\">Sunglasses versus prescription-eyewear volume.<\/li>\n\n\n\n<li class=\"\">E-commerce versus wholesale volume.<\/li>\n\n\n\n<li class=\"\">Store replenishment activity.<\/li>\n\n\n\n<li class=\"\">Returns, remakes and warranty replacements.<\/li>\n\n\n\n<li class=\"\">USPS versus private-carrier share.<\/li>\n\n\n\n<li class=\"\">Account engagement and pricing performance.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Verified public operating profile<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Shipping or operating element<\/th><th>Published information<\/th><\/tr><\/thead><tbody><tr><td>Standard domestic delivery<\/td><td>5 to 7 business days<\/td><\/tr><tr><td>Standard shipping charge<\/td><td>$7<\/td><\/tr><tr><td>Express delivery<\/td><td>Approximately 3 business days<\/td><\/tr><tr><td>Express shipping charge<\/td><td>$20<\/td><\/tr><tr><td>Processing time<\/td><td>Most orders within 24 hours, some within 48 hours<\/td><\/tr><tr><td>Alaska and Hawaii standard delivery<\/td><td>2 to 4 weeks<\/td><\/tr><tr><td>Military-base standard delivery<\/td><td>Approximately 4 weeks<\/td><\/tr><tr><td>Free-shipping promotion<\/td><td>$75 or more<\/td><\/tr><tr><td>Returns<\/td><td>Online and in-store returns accepted for eligible products<\/td><\/tr><tr><td>Prescription production<\/td><td>Up to 2 weeks before shipment confirmation<\/td><\/tr><tr><td>Prescription delivery completion<\/td><td>Up to approximately 3 weeks from order<\/td><\/tr><tr><td>Warranty<\/td><td>One year for qualifying manufacturing defects<\/td><\/tr><tr><td>Carrier names<\/td><td>Not publicly identified<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Important Changes and Trends<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Optical category grew 105%<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On April 10, Quay\u2019s CEO stated that the company\u2019s optical category had grown 105% year over year since being reintroduced in February 2025. Quay said optical had exceeded internal forecasts and was becoming a key business pillar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Potential USPS significance:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Increased prescription-eyewear shipments.<\/li>\n\n\n\n<li class=\"\">More customized orders.<\/li>\n\n\n\n<li class=\"\">More replacement and remake parcels.<\/li>\n\n\n\n<li class=\"\">Longer order-production cycles.<\/li>\n\n\n\n<li class=\"\">Additional wholesale samples and retailer replenishment.<\/li>\n\n\n\n<li class=\"\">Higher-value parcels requiring reliable tracking.<\/li>\n\n\n\n<li class=\"\">Increased return and adjustment activity.<\/li>\n\n\n\n<li class=\"\">More shipments associated with licensed optical retailers.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Quay stated that optical represented approximately 4% to 5% of the business before the relaunch and was on track to double.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wholesale-first optical strategy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay\u2019s optical relaunch shifted from a primarily direct-to-consumer model toward a wholesale-first strategy involving independent optical boutiques, buying groups and industry trade shows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Potential USPS significance:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Optical sample shipments.<\/li>\n\n\n\n<li class=\"\">Frame assortments sent to dealers.<\/li>\n\n\n\n<li class=\"\">Small retailer replenishment.<\/li>\n\n\n\n<li class=\"\">Replacement frame shipments.<\/li>\n\n\n\n<li class=\"\">Trade-show materials.<\/li>\n\n\n\n<li class=\"\">Dealer onboarding kits.<\/li>\n\n\n\n<li class=\"\">Printed catalogs and price lists.<\/li>\n\n\n\n<li class=\"\">Returns from optical practices.<\/li>\n\n\n\n<li class=\"\">Multi-location business shipping.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Large wholesale orders may move through private parcel or freight networks, but smaller replenishment and sample orders may be suitable for USPS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Online prescription purchasing expanded<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay began offering single-vision prescription glasses and prescription sunglasses on its website in January 2026. Customers can select lens coatings, blue-light filtering and thinner lens materials online. Progressive lenses continue to be offered through stores or authorized dealers rather than online.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Potential USPS significance:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Prescription orders can now generate direct residential parcels.<\/li>\n\n\n\n<li class=\"\">Custom production creates a higher replacement cost if parcels are lost.<\/li>\n\n\n\n<li class=\"\">Delivery performance affects customers who may need the glasses for daily use.<\/li>\n\n\n\n<li class=\"\">Address quality and tracking are especially important.<\/li>\n\n\n\n<li class=\"\">Prescription remakes create additional outbound shipments.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This launch occurred before Q2 but materially influenced Q2 optical growth.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Klarna payment partnership launched<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On April 28, Quay announced a partnership with Klarna covering online and in-store purchases. Quay described optical as an important growth category and said flexible payments would improve accessibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Potential USPS significance:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Flexible payment options may increase:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">E-commerce conversion.<\/li>\n\n\n\n<li class=\"\">Average order value.<\/li>\n\n\n\n<li class=\"\">Multi-pair purchases.<\/li>\n\n\n\n<li class=\"\">Prescription-order volume.<\/li>\n\n\n\n<li class=\"\">Promotional campaign activity.<\/li>\n\n\n\n<li class=\"\">Return volume.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">No shipment increase was publicly quantified.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Free shipping and promotions affect transportation margins<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay advertises free shipping on qualifying orders of at least $75 and regularly promotes buy-one-get-one or prescription discounts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Potential USPS significance:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Multi-pair orders may exceed the free-shipping threshold.<\/li>\n\n\n\n<li class=\"\">Promotional sales may create short parcel-volume spikes.<\/li>\n\n\n\n<li class=\"\">Transportation cost becomes more important during discounted sales.<\/li>\n\n\n\n<li class=\"\">Lightweight eyewear could be well suited to Ground Advantage.<\/li>\n\n\n\n<li class=\"\">Product-level routing may reduce cost without affecting delivery expectations.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Relevant Company Developments<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">April 10, 2026: Optical growth reported<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay reported 105% year-over-year growth in its optical category. The company said optical had exceeded forecasts and was expected to become a larger share of total sales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>USPS analysis:<\/strong>&nbsp;This is the strongest Q2 shipping-growth signal. USPS should determine whether prescription parcel volume increased at the same pace and which carrier received the growth.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">April 28, 2026: Klarna partnership announced<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay and Klarna announced flexible-payment options for online and store purchases. Quay\u2019s CEO specifically identified optical as a major growth category.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>USPS analysis:<\/strong>&nbsp;Improved payment flexibility may support higher conversion and larger baskets, particularly for prescription products.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">May 26, 2026: Privacy policy updated<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay updated its privacy policy and described Quay Eyeware, Inc. as a sunglasses retailer with worldwide operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>USPS analysis:<\/strong>&nbsp;The policy update is not a direct shipping event, but it confirms the current legal entity and continued operation across digital and physical retail channels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q2 2026: Prescription and virtual-try-on activity continued<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay continued offering online prescription products, virtual try-on and authorized-dealer distribution during the quarter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>USPS analysis:<\/strong>&nbsp;The combination of online fitting tools and prescription purchasing may continue shifting optical sales into parcel delivery.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">No major Q2 logistics announcement verified<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No reliable Q2 source identified:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">A new distribution center.<\/li>\n\n\n\n<li class=\"\">A warehouse relocation.<\/li>\n\n\n\n<li class=\"\">A named carrier change.<\/li>\n\n\n\n<li class=\"\">A new returns provider.<\/li>\n\n\n\n<li class=\"\">A major acquisition.<\/li>\n\n\n\n<li class=\"\">A funding round.<\/li>\n\n\n\n<li class=\"\">An international logistics expansion.<\/li>\n\n\n\n<li class=\"\">A completed corporate sale.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any change in USPS performance must therefore be explained through internal account data and direct customer discovery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Potential USPS Impact<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Ground Advantage<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ground Advantage may be suitable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Standard sunglasses orders.<\/li>\n\n\n\n<li class=\"\">Blue-light glasses.<\/li>\n\n\n\n<li class=\"\">Eyewear accessories.<\/li>\n\n\n\n<li class=\"\">Nonurgent prescription orders.<\/li>\n\n\n\n<li class=\"\">Warranty replacements.<\/li>\n\n\n\n<li class=\"\">Prescription remakes.<\/li>\n\n\n\n<li class=\"\">Wholesale frame samples.<\/li>\n\n\n\n<li class=\"\">Small optical-retailer replenishment.<\/li>\n\n\n\n<li class=\"\">Customer returns.<\/li>\n\n\n\n<li class=\"\">Promotional and influencer shipments.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Quay\u2019s standard service promise of five to seven business days may align operationally with a ground-parcel product, although the current carrier and service are not publicly named.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Priority Mail<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Priority Mail may support:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Prescription glasses.<\/li>\n\n\n\n<li class=\"\">Prescription sunglasses.<\/li>\n\n\n\n<li class=\"\">Time-sensitive replacements.<\/li>\n\n\n\n<li class=\"\">Customer-service recovery.<\/li>\n\n\n\n<li class=\"\">Higher-value multi-pair orders.<\/li>\n\n\n\n<li class=\"\">Optical-dealer replenishment.<\/li>\n\n\n\n<li class=\"\">Event, influencer and press shipments.<\/li>\n\n\n\n<li class=\"\">P.O. box orders.<\/li>\n\n\n\n<li class=\"\">Alaska, Hawaii and military shipments.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Priority Mail Express<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Potential applications include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Urgent prescription replacements.<\/li>\n\n\n\n<li class=\"\">Time-sensitive customer-service recovery.<\/li>\n\n\n\n<li class=\"\">Optical retailer inventory shortages.<\/li>\n\n\n\n<li class=\"\">Media and event deadlines.<\/li>\n\n\n\n<li class=\"\">VIP or influencer shipments.<\/li>\n\n\n\n<li class=\"\">Lost-order replacements.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Prescription production and delivery<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay advises that prescription glasses may require up to two weeks before shipping confirmation and approximately three weeks from order placement to completion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Potential USPS significance:<\/strong>&nbsp;Because production already consumes much of the customer wait time, carrier delays after completion may have a disproportionate effect on satisfaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">USPS should evaluate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Time from label creation to first scan.<\/li>\n\n\n\n<li class=\"\">Transit time by zone.<\/li>\n\n\n\n<li class=\"\">prescription-order loss rate.<\/li>\n\n\n\n<li class=\"\">remake rate.<\/li>\n\n\n\n<li class=\"\">damage and scratched-lens claims.<\/li>\n\n\n\n<li class=\"\">customer contacts related to tracking.<\/li>\n\n\n\n<li class=\"\">expedited replacement procedures.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Returns and exchanges<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay accepts eligible online and in-store returns and exchanges. Nonprescription returns may require up to 14 business days to process after receipt. Return eligibility differs for full-price products, sale items, promotional purchases and prescription products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Potential USPS opportunities include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Ground Advantage returns.<\/li>\n\n\n\n<li class=\"\">Printerless QR-code returns.<\/li>\n\n\n\n<li class=\"\">Prepaid return labels.<\/li>\n\n\n\n<li class=\"\">Separate routing for prescription and nonprescription products.<\/li>\n\n\n\n<li class=\"\">Dealer returns.<\/li>\n\n\n\n<li class=\"\">First-scan visibility.<\/li>\n\n\n\n<li class=\"\">Consolidated returns reporting.<\/li>\n\n\n\n<li class=\"\">Warranty claim returns.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The current return carrier is not publicly identified.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Warranty replacements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay provides a one-year limited warranty for qualifying manufacturing defects and may repair or replace covered products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Potential USPS opportunities include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Standard replacement fulfillment.<\/li>\n\n\n\n<li class=\"\">Expedited prescription replacements.<\/li>\n\n\n\n<li class=\"\">Return labels for defective products.<\/li>\n\n\n\n<li class=\"\">Dealer warranty shipments.<\/li>\n\n\n\n<li class=\"\">Reporting by defect category.<\/li>\n\n\n\n<li class=\"\">Packaging improvements.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">P.O. box, military, Alaska and Hawaii coverage<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay publishes extended standard delivery expectations for Alaska, Hawaii and military bases but does not identify the carrier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">USPS should determine:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Whether military-base orders already move through USPS.<\/li>\n\n\n\n<li class=\"\">Whether P.O. box orders are accepted.<\/li>\n\n\n\n<li class=\"\">Which carrier serves Alaska and Hawaii.<\/li>\n\n\n\n<li class=\"\">Whether private-carrier surcharges create USPS opportunities.<\/li>\n\n\n\n<li class=\"\">Whether these orders are routed manually or automatically.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Wholesale optical shipments<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quay\u2019s optical strategy includes independent boutiques and buying groups.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Potential USPS opportunities include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Frame samples.<\/li>\n\n\n\n<li class=\"\">Trial assortments.<\/li>\n\n\n\n<li class=\"\">Small replenishment orders.<\/li>\n\n\n\n<li class=\"\">Replacement frames.<\/li>\n\n\n\n<li class=\"\">Dealer marketing kits.<\/li>\n\n\n\n<li class=\"\">Prescription remake components.<\/li>\n\n\n\n<li class=\"\">Returns to Quay.<\/li>\n\n\n\n<li class=\"\">Trade-show follow-up shipments.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Opportunities<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Confirm USPS carrier participation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Determine whether USPS currently handles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Standard e-commerce orders.<\/li>\n\n\n\n<li class=\"\">P.O. box orders.<\/li>\n\n\n\n<li class=\"\">military addresses.<\/li>\n\n\n\n<li class=\"\">Alaska and Hawaii.<\/li>\n\n\n\n<li class=\"\">returns.<\/li>\n\n\n\n<li class=\"\">warranty replacements.<\/li>\n\n\n\n<li class=\"\">prescription remakes.<\/li>\n\n\n\n<li class=\"\">wholesale optical shipments.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Capture optical growth<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Obtain shipment data for prescription products and calculate whether package volume increased with the reported 105% category growth.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Ground Advantage analysis<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Compare Ground Advantage with the current standard carrier for lightweight eyewear parcels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Priority Mail conversion<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Evaluate Priority Mail for prescription eyewear, replacements and higher-value orders currently using express private-carrier services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Prescription-remake solution<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Develop a predefined expedited workflow for incorrect, damaged or lost prescription orders.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. USPS Returns<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Review prepaid and printerless options for online returns, warranty products and dealer returns.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Wholesale optical program<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Create a shipping solution for independent optical practices involving samples, replenishment, returns and marketing materials.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Address-exclusive destinations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure P.O. boxes, APO\/FPO\/DPO and other military destinations route automatically to USPS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Store and dealer network analysis<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Determine whether company stores and authorized dealers generate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Store replenishment.<\/li>\n\n\n\n<li class=\"\">interstore transfers.<\/li>\n\n\n\n<li class=\"\">customer pickup transfers.<\/li>\n\n\n\n<li class=\"\">prescription orders.<\/li>\n\n\n\n<li class=\"\">warranty shipments.<\/li>\n\n\n\n<li class=\"\">returns.<\/li>\n\n\n\n<li class=\"\">marketing materials.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">10. Promotional peak planning<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Prepare for volume generated by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Buy-one-get-one promotions.<\/li>\n\n\n\n<li class=\"\">Prescription discounts.<\/li>\n\n\n\n<li class=\"\">Festival season.<\/li>\n\n\n\n<li class=\"\">Summer sunglasses demand.<\/li>\n\n\n\n<li class=\"\">Holiday gifting.<\/li>\n\n\n\n<li class=\"\">Influencer collaborations.<\/li>\n\n\n\n<li class=\"\">New optical collections.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Risks and Concerns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">USPS revenue and package data were unavailable.<\/li>\n\n\n\n<li class=\"\">Quay does not publicly name its domestic carriers.<\/li>\n\n\n\n<li class=\"\">Standard and express volume may be controlled by a third-party fulfillment provider.<\/li>\n\n\n\n<li class=\"\">Optical growth may be routed primarily through another carrier.<\/li>\n\n\n\n<li class=\"\">Prescription products have higher replacement and service-recovery costs.<\/li>\n\n\n\n<li class=\"\">Store returns compete with mailed returns.<\/li>\n\n\n\n<li class=\"\">Wholesale optical orders may use separate transportation accounts.<\/li>\n\n\n\n<li class=\"\">Online prescription glasses can take approximately three weeks to complete, increasing customer sensitivity to final-mile delays.<\/li>\n\n\n\n<li class=\"\">Free shipping and frequent promotions create postage-margin pressure.<\/li>\n\n\n\n<li class=\"\">Sale and prescription return policies are more restrictive than ordinary full-price returns.<\/li>\n\n\n\n<li class=\"\">Quay\u2019s retail, wholesale and e-commerce volume may appear under different USPS records.<\/li>\n\n\n\n<li class=\"\">Current pricing, agreement expiration, fulfillment origins, service issues and prior commitments remain unknown.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Customer Questions<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Is Quay Eyeware, Inc. the correct Salesforce legal account?<\/li>\n\n\n\n<li class=\"\">Which carriers handle standard and express domestic orders?<\/li>\n\n\n\n<li class=\"\">What were Q2 2026 USPS revenue and package volume compared with Q1 2026 and Q2 2025?<\/li>\n\n\n\n<li class=\"\">What percentage of Quay\u2019s domestic e-commerce volume moves through USPS?<\/li>\n\n\n\n<li class=\"\">Which USPS products are currently used?<\/li>\n\n\n\n<li class=\"\">Where are online orders fulfilled?<\/li>\n\n\n\n<li class=\"\">Where are prescription products manufactured and shipped?<\/li>\n\n\n\n<li class=\"\">Who controls carrier selection and transportation procurement?<\/li>\n\n\n\n<li class=\"\">What shipping platform or rate-shopping system is used?<\/li>\n\n\n\n<li class=\"\">How much did prescription parcel volume grow during Q2?<\/li>\n\n\n\n<li class=\"\">What are the average package weights and dimensions for:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Sunglasses?<\/li>\n\n\n\n<li class=\"\">Prescription glasses?<\/li>\n\n\n\n<li class=\"\">Multi-pair orders?<\/li>\n\n\n\n<li class=\"\">Accessories?<\/li>\n\n\n\n<li class=\"\">Wholesale optical shipments?<\/li>\n<\/ul>\n\n\n\n<ol start=\"12\" class=\"wp-block-list\">\n<li class=\"\">Which carrier handles returns?<\/li>\n\n\n\n<li class=\"\">How many prescription remakes and warranty replacements ship each quarter?<\/li>\n\n\n\n<li class=\"\">What percentage of orders goes to P.O. boxes, military bases, Alaska or Hawaii?<\/li>\n\n\n\n<li class=\"\">Do stores fulfill online orders or process mailed returns?<\/li>\n\n\n\n<li class=\"\">How many authorized optical dealers receive direct shipments?<\/li>\n\n\n\n<li class=\"\">Are wholesale shipments controlled by Quay or the dealers?<\/li>\n\n\n\n<li class=\"\">Are there recurring delivery, damage, loss or acceptance-scan problems?<\/li>\n\n\n\n<li class=\"\">When does the current USPS pricing agreement expire?<\/li>\n\n\n\n<li class=\"\">Which previous USPS commitments remain open?<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Recommended Actions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">USPS actions<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Retrieve Q2 2026, Q1 2026 and Q2 2025 USPS revenue and package volume.<\/li>\n\n\n\n<li class=\"\">Validate the legal entity, Salesforce account, CRIDs and payment accounts.<\/li>\n\n\n\n<li class=\"\">Identify all fulfillment, prescription-production and return locations.<\/li>\n\n\n\n<li class=\"\">Obtain a representative all-carrier shipment file.<\/li>\n\n\n\n<li class=\"\">Calculate average revenue per package.<\/li>\n\n\n\n<li class=\"\">Separate sunglasses, prescription, accessories, wholesale, returns and replacements.<\/li>\n\n\n\n<li class=\"\">Compare reported optical growth with USPS activity.<\/li>\n\n\n\n<li class=\"\">Analyze Ground Advantage for standard lightweight parcels.<\/li>\n\n\n\n<li class=\"\">Analyze Priority Mail for prescription and time-sensitive orders.<\/li>\n\n\n\n<li class=\"\">Review Priority Mail Express for urgent remakes and service recovery.<\/li>\n\n\n\n<li class=\"\">Evaluate USPS Returns and printerless labels.<\/li>\n\n\n\n<li class=\"\">Quantify P.O. box, military, Alaska and Hawaii volume.<\/li>\n\n\n\n<li class=\"\">Review store and authorized-dealer shipping activity.<\/li>\n\n\n\n<li class=\"\">Develop promotional and peak-season capacity forecasts.<\/li>\n\n\n\n<li class=\"\">Confirm pricing-agreement expiration and renewal requirements.<\/li>\n\n\n\n<li class=\"\">Document service issues, previous commitments, responsible parties and deadlines.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Recommended customer follow-up<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Schedule a QAR involving:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">E-commerce operations.<\/li>\n\n\n\n<li class=\"\">Transportation and fulfillment.<\/li>\n\n\n\n<li class=\"\">Optical and prescription operations.<\/li>\n\n\n\n<li class=\"\">Wholesale optical leadership.<\/li>\n\n\n\n<li class=\"\">Retail operations.<\/li>\n\n\n\n<li class=\"\">Returns and warranty management.<\/li>\n\n\n\n<li class=\"\">Customer service.<\/li>\n\n\n\n<li class=\"\">Finance and procurement.<\/li>\n\n\n\n<li class=\"\">Digital checkout and technology teams.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The first discussion should focus on carrier allocation, optical growth, prescription fulfillment, returns, military and P.O. box routing, and Quay\u2019s wholesale optical network.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Salesforce-Ready Account Update<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q2 2026 QAR:<\/strong>&nbsp;Quay Eyeware, Inc. is a San Francisco-based eyewear company selling sunglasses, prescription eyewear, blue-light glasses and accessories through e-commerce, company stores and authorized optical dealers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quay\u2019s public shipping offer includes $7 standard delivery in five to seven business days and $20 express delivery in approximately three business days. Quay does not publicly identify the carriers used, so USPS participation requires validation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The most important Q2 development was the reported 105% year-over-year growth of Quay\u2019s optical category following its 2025 relaunch. Quay continues using a wholesale-first optical strategy and expanded online single-vision prescription purchasing. On April 28, Quay also announced a Klarna partnership supporting flexible payments online and in stores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Potential USPS opportunities include Ground Advantage for standard lightweight eyewear orders, Priority Mail for prescription products and urgent replacements, USPS Returns, warranty fulfillment, P.O. box and military delivery, and wholesale optical samples and replenishment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risks:<\/strong>&nbsp;USPS revenue, volume and carrier share were unavailable. Optical growth may be routed through another carrier or a third-party fulfillment provider. Prescription orders have higher replacement costs and greater sensitivity to delivery delays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Next steps:<\/strong>&nbsp;Retrieve quarterly USPS performance, identify fulfillment and return locations, obtain all-carrier shipment data, quantify optical parcel growth, determine current USPS usage, and schedule a carrier and prescription-fulfillment review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Follow-up date:<\/strong>&nbsp;Not provided.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Information Required to Finalize the QAR<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Salesforce account ID.<\/li>\n\n\n\n<li class=\"\">Legal and DBA account structure.<\/li>\n\n\n\n<li class=\"\">Fulfillment-center addresses.<\/li>\n\n\n\n<li class=\"\">Prescription-production location.<\/li>\n\n\n\n<li class=\"\">Return-processing location.<\/li>\n\n\n\n<li class=\"\">Primary transportation contact.<\/li>\n\n\n\n<li class=\"\">Q2 2026 USPS revenue and volume.<\/li>\n\n\n\n<li class=\"\">Q1 2026 USPS revenue and volume.<\/li>\n\n\n\n<li class=\"\">Q2 2025 USPS revenue and volume.<\/li>\n\n\n\n<li class=\"\">Average revenue per package.<\/li>\n\n\n\n<li class=\"\">USPS product-level activity.<\/li>\n\n\n\n<li class=\"\">Current domestic carrier mix.<\/li>\n\n\n\n<li class=\"\">Shipping software or rate-shopping platform.<\/li>\n\n\n\n<li class=\"\">Standard versus express volume.<\/li>\n\n\n\n<li class=\"\">Sunglasses versus prescription volume.<\/li>\n\n\n\n<li class=\"\">Wholesale optical parcel volume.<\/li>\n\n\n\n<li class=\"\">Store replenishment activity.<\/li>\n\n\n\n<li class=\"\">Returns volume and carrier.<\/li>\n\n\n\n<li class=\"\">Warranty and remake volume.<\/li>\n\n\n\n<li class=\"\">Package weights, dimensions and zones.<\/li>\n\n\n\n<li class=\"\">P.O. box and military volume.<\/li>\n\n\n\n<li class=\"\">Alaska and Hawaii volume.<\/li>\n\n\n\n<li class=\"\">Pickup and induction arrangements.<\/li>\n\n\n\n<li class=\"\">Current pricing agreement.<\/li>\n\n\n\n<li class=\"\">Agreement expiration date.<\/li>\n\n\n\n<li class=\"\">Known service issues.<\/li>\n\n\n\n<li class=\"\">Previous commitments.<\/li>\n\n\n\n<li class=\"\">Open opportunities.<\/li>\n\n\n\n<li class=\"\">Last meeting date.<\/li>\n\n\n\n<li class=\"\">Next action and follow-up date.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">12. Sources<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\"><strong>Quay Eyeware privacy policy, updated May 26, 2026:<\/strong>\u00a0Current legal entity and worldwide retail operations.<\/li>\n\n\n\n<li class=\"\"><strong>Quay shipping information, reviewed June 30, 2026:<\/strong>\u00a0Processing times, standard and express rates, contiguous-state delivery estimates, and Alaska, Hawaii and military timelines.<\/li>\n\n\n\n<li class=\"\"><strong>Quay FAQ and returns information, reviewed June 30, 2026:<\/strong>\u00a0Store returns, prescription production timing, return processing, prescription remakes and warranty terms.<\/li>\n\n\n\n<li class=\"\"><strong>Revenue Brew, April 10, 2026:<\/strong>\u00a0Quay\u2019s reported 105% optical-category growth, wholesale-first distribution and e-commerce relaunch.<\/li>\n\n\n\n<li class=\"\"><strong>Klarna, April 28, 2026:<\/strong>\u00a0Quay partnership for flexible payments and Quay\u2019s description of optical as a major growth category.<\/li>\n\n\n\n<li class=\"\"><strong>Quay online prescription information, reviewed June 30, 2026:<\/strong>\u00a0January 2026 introduction of online single-vision prescription eyewear and authorized-dealer distribution.<\/li>\n\n\n\n<li class=\"\"><strong>Optical Journal, February 12, 2025:<\/strong>\u00a0Optical relaunch, 24 U.S. company stores at that time and expansion through independent optical dealers. Used as essential pre-quarter context.<\/li>\n\n\n\n<li class=\"\"><strong>Quay limited warranty, reviewed June 30, 2026:<\/strong>\u00a0One-year manufacturing-defect warranty and San Francisco business address.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Quay Eyeware, Inc. Q2 2026 Quarterly Account Review Review period:&nbsp;April 1 through June 30, 2026Customer name provided:&nbsp;Quay EyewareLegal entity:&nbsp;Quay Eyeware, Inc.Consumer brand:&nbsp;QUAYHeadquarters:&nbsp;San Francisco, CaliforniaReview status:&nbsp;Preliminary, pending USPS revenue, volume, carrier-allocation and fulfillment data 1. Executive Account Summary Quay Eyeware, Inc. is a privately held San Francisco-based eyewear company selling fashion sunglasses, prescription glasses, prescription sunglasses, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-1409","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/posts\/1409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/comments?post=1409"}],"version-history":[{"count":1,"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/posts\/1409\/revisions"}],"predecessor-version":[{"id":1410,"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/posts\/1409\/revisions\/1410"}],"wp:attachment":[{"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/media?parent=1409"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/categories?post=1409"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brianbaker.net\/blog\/wp-json\/wp\/v2\/tags?post=1409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}